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To book, you may book online, call 1-800-605-0991, or chat with our us on
the left.
We encourage advance bookings. Availability is very limited at the last minute.
All reservations are prepaid. Reservations are fully refundable until
5 days prior to travel. Less than 5 days, there will be a $50 cancellation
fee. 24 hours or less prior to the scheduled start time, the fee will be
$200 or 50% of the total cost of the booking, whichever is greater.
Reservations are non-refundable once they are past the scheduled start time,
even in the event of a no-show.
Pick-up/Drop-off:
We pickup and dropoff all vehicles directly to our customers, and it is
complimentary at Boston-Logan and select other local spots*. The best way to find out the cost of your
rental is to use the quote tool located above. Also, when you receive your vehicle, you are entitled to a complimentary tour of it's main features.
Rental Agreement:
1. GENERAL RENTAL REQUIREMENTS
*
A. Rental Rates:
Daily Rental rates are based on a 24-hour rental day starting at the
time of rental. The minimum charge is one day, plus mileage, if applicable.
The renter will be charged for each hour and/or any part of an hour
in excess of a rental day the renter keeps the vehicle until the vehicle is
returned, up to the applicable daily rate. Mileage charges, if applicable,
will be the number of miles driven as determined by the odometer readings at
the beginning and end of the rental. In addition to the daily rate,
some locations will charge you a one-time “early return” fee of $15.00 if
you return the vehicle more than 24 hours prior to the return date and time
on the rental agreement; and, you will be charged a $10.99 per/day “late
return” fee if you return the vehicle more than 24 hours after the return
date and time on the rental agreement. If the renter fails to comply
with the conditions applicable to the rate, including any geographic driving
restrictions, a mileage charge, surcharge or other rates may apply.
For pre-approved extensions,
our Reservations staff can accommodate requests at the prevailing rental
rate, based on availability.
For reservations which run past the designated return time stated on the
rental agreement, without prior approval, any of the following may happen:
1) We may immediately attempt to recover the vehicle. (This would generally
happen if there was another booking on that vehicle and we needed it back).
Please note that under the rental agreement, you are 100% liable for any and
all costs associated with this action.
2) We may charge the vehicle at the prevailing rate in full-day increments,
in addition to the late charges that are specified above, which may vary by
location.
Please note, it is our intent to accommodate reservation extensions for our
clients as they are needed. Your personal Reservations Assistant (the
individual who dropped off your car) is happy to accommodate advance
requests for extra days/hours where it's possible.
B. Driving Age:
The minimum age to rent a vehicle at most
locations in the
C. Authorized Drivers:
The Priority One vehicle may be driven only by an authorized driver. An
authorized driver is the renter and any additional person who appears at the
time of rental and signs the rental agreement. All authorized drivers must
satisfy our age requirements, have a valid drivers license, and fulfill our
other qualifications, which vary by location. Employers and co-employees of
renters renting on corporate rate plans, if properly licensed and meet our
age requirements, are authorized to drive the vehicle while acting within
the scope of their employment duties. See our credit requirements and
drivers license requirements below. The authorized driver and any additional
authorized drivers may be subject to a driver record check (See below).
No other persons are authorized to drive the vehicle.
D. Additional Authorized Drivers
and Fees: All additional
authorized drivers are required to qualify to drive the vehicle. To qualify,
Priority One requires all additional drivers, including spouses, to satisfy
our minimum age requirements, have a valid drivers license and pay an
additional driver fee if applicable. However, the following additional
drivers do not need to pay an additional driver fee or separately qualify as
long as they meet our minimum age requirements and have a valid drivers
license: (1) government renters on official orders, (2) corporate account
customers on corporate rate plans, and (3) drivers/companions of physically
impaired customers. The additional driver may also be subject to a driver
record check and an underage drivers fee. (See below). Because the
requirements vary by location, please refer to the Local Policies for
specific information on additional driver fees charged at the location where
you intend to rent. If we have discovered that an unauthorized driver has
used the car, there will be a $50/day charge, as opposed to the normal
$25/day charge if we had been notified in advance.
E. Underage Driver's Fee:
An authorized driver 21 to 24 years of age may be charged an Underage
Drivers fee because of such driver's age in addition to the additional
driver fee, if applicable.
F. Credit
Qualifications/requirement: To
qualify to rent the vehicle, the
renter must present at the time of rental a major credit card or debit card
(See Debit Card Usage below) in the renters own name with available credit.
A hold will be placed on the renters credit card for or a minimum amount, as
determined by the location where you intend to rent. The hold will be
removed at the end of the rental when the final charges are settled. You
will be notified as to this additional deposit at the time of booking, if it
applies.
G. Debit Card Usage:
A debit card may be used to book the reservation, however an additional
deposit may be required due to the greater risk inherent in this form of
payment. Please note, that debit cards used via PayPal may not require this
deposit. You will be informed at the time of booking.
H. Paypal: Paypal accounts can be
used for all prepaid charges, however an additional deposit will be
required. You will receive a 2nd invoice for this additional fee,
within 24 hours of booking.
I. Gasoline Policy:
The renter must refill the gas tank of the vehicle within a 10-mile radius
of the rental return facility and present a fuel receipt to avoid a
refueling charge unless the renter chooses the prepaid fuel option. If the
renter chooses the prepaid fuel option, the renter will pay a specified
charge as set forth in the rental agreement and have no obligation to return
the vehicle with a full tank of fuel. There is no credit or refund given for
any fuel in the tank at the end of the rental. If the renter does not choose
the prepaid fuel option and does not return the vehicle with a full tank of
gas, the renter will be required to pay a fuel charge to compensate Priority
One for the cost and service of refueling the vehicle. The fuel charge is
based on the estimated number of gallons needed to refill the tank
multiplied by the rate per gallon charge specified in the rental agreement.
Priority One locations may use different methods of estimating the number of
gallons needed to refill the tank and these methods of estimation
necessarily rely on human judgment. Most Priority One locations estimate the
number of gallons needed to refill the gas tank either (1) by reading the
fuel gauge to estimate the approximate amount of fuel needed to refill the
tank (for example, one-half tank) and multiplying that number by the
manufacturer's specified fuel tank capacity, or (2) if the renter did not
purchase any fuel during the rental, by reading the odometer to determine
the amount of miles driven during the rental and dividing that number by the
vehicle's estimated average fuel efficiency (miles per gallon) based on the
manufacturer's fuel efficiency specifications. When renting in
J. Geographic Limitations: Driving is restricted to the continental United States.
K. Disabled Renters:
1.
Available Driving Aids: Please contact us in advance if you require these. We do
allow you to install your own on our vehicles, and we do allow a 3rd
party designated by you to do this. Please note that you are totally and
100% liable for any damage incurred to the vehicle as a result of this.
2.
Pick-up: We
would also ask that you call us prior to your arrival so that we may pick
you and your traveling companion up, if any, upon arrival at the airport.
3.
Additional Authorized Drivers: If a traveling companion shall serve as the driver during
the rental, please advise the Priority One representative at the time of
rental and pick-up. There is no additional charge for an additional
authorized driver for non-driving disabled renters. If the renter will
require driving aids to operate a vehicle, please contact us. This will
ensure availability of equipment and allow personnel to install such
equipment prior to the rental. We would also ask that you prior to your
arrival so that we may pick you and your traveling companion up, if any,
upon arrival at the airport.. If a traveling companion shall serve as the
driver during the rental, please advise the Priority One representative at
the time of rental and pick-up. There is no additional charge for an
additional authorized driver for non-driving disabled renters.
L. Driver's Licenses:
The renter or any additional authorized driver's wanting to drive the rental
vehicle must present (at the beginning of the rental) a motor vehicle
driver's license that is valid for the entire rental period. A valid motor
vehicle drivers license means a drivers license that has not been suspended,
expired, surrendered or revoked and includes an expiration date occurring
after the end of the rental period. The following motor vehicle drivers
licenses are generally acceptable in the
1.
A valid motor vehicle
driver's license issued by any state, territory or possession of the
2.
A valid temporary driver's
license issued by any state, territory or possession of the
3.
A traffic citation issued by
any state, territory or possession of the U.S., as a temporary license,
valid for the entire rental period (the court date being the expiration
date) accompanied with a second form of photo identification with signature
(excluding the credit card used for rental).
4.
A valid
5.
A valid driver's license
issued by a province or
6.
A foreign drivers license*
issued by the country of residence of the renter and additional drivers. If
the drivers license in not in English, the renter and drivers will be
required to present both the foreign issued drivers license and a current
International Drivers Permit (IDP); or, if from Japan, a Japanese
Translation Service. An IDP does not give a person the right to drive, but
provides a certified translation of the valid foreign drivers license. An
IDP can be obtained in the driver's country of residence only with a valid
drivers license. An IDP (or certified translation) without the foreign
issued drivers license is not acceptable.
*If the foreign issued drivers license
is from a country where permanent or non-expiring drivers licenses are
issued, the renter and any additional drivers will also be required to show
their passport, visa or other current U.S. issued documentation at the
beginning of the rental authorizing the renter or driver to be present in
the USA at the time of rental.
M. Driver Record Checks:
In the
§
The drivers have a valid
license that is not currently suspended, revoked, expired, or surrendered;
and,
§
The drivers have not, during
the last 24 months, accrued 8 or more points; and,
§
The drivers have not, during
the last 36 months, pled guilty or a paid a fine for, or otherwise been
convicted, of:
§
three or more moving
violations,
§
two or more accidents, and,
§
The drivers have not, during
the last 48 months, pled guilty or paid a fine for, or otherwise been
convicted, of:
§
one or more reckless
driving,
§
one or more accidents with a
fatality or bodily injury,
§
operating a vehicle, or
permitting the operation of a vehicle, without a license or without
insurance,
§
possession of a stolen
vehicle or using a vehicle in a crime, or,
§
failure to report an
accident or leaving the scene of an accident; and,
§
The drivers have not, during
the last 72 months, been convicted of DWI, DWAI, or DUI.
N. One-way Rentals:
One-way rentals within the
O. Optional Equipment:
1.
Child Safety Seats:
, Toddler, infant, and child/youth safety seats are available at many
Priority One locations. Please note
these may be complimentary and we do request notice at least 72 hours prior
to arrival.
2.
Ski Racks: Not
Available
3.
Global Positioning System("GPS):
Complimentary on most
vehicles. If available, will be pre-installed and can be guaranteed at the
time of rental upon request, subject to availability.
P. Optional Services:
1.
Roadside Assistance: Manufacturer roadside assistance is available on most models . This
service provides you with accidental towing, lock-out, flat tire, and fuel
and battery service during your rental. Please note that we also provide a
direct 24 hour hotline for
roadside assistance so that we may be able to assist you if needed.
2.
Electronic toll by-pass option: In a few cities, we offer an option to purchase an
electronic toll bypass service for a per/day charge that allows the driver
to bypass all toll booths and avoid electronic toll charges on all the toll
roads in the city or state, as applicable; and, as many times a day as
necessary. If you decline to purchase the toll bypass option, you will pay
us for all unpaid toll roads violations (including violations captured by
camera) charged by the toll authority plus a $25.00 administrative
fee per violation. If you have a personal transponder or account, it may not
transfer to the rental vehicle and you will be charged a toll violation.
Please be advised that some toll roads are managed electronically and have
no manned booths. GPS units rented from us can be programmed to avoid toll
roads. In a few cities, we offer an option to purchase an electronic toll
bypass service for a per/day charge that allows the driver to bypass all
toll booths and avoid electronic toll charges on all the toll roads in the
city or state, as applicable; and, as many times a day as necessary. If you
decline to purchase the toll bypass option, you will pay us for all
unpaid toll roads violations (including violations captured by camera)
charged by the toll authority plus a $25.00 administrative fee per
violation. If you have a personal transponder or account, it may not
transfer to the rental vehicle and you will be charged a toll violation.
Please be advised that some toll roads are managed electronically and have
no manned booths. GPS units rented from us can be programmed to avoid toll
roads. Please note, that some vehicles may come with complimentary
transponders. If equipped, the transponder will be located on the windshield
directly under the rearview mirror. If the transponder is stolen,
transferred to another party, or otherwise misused, the rental is fully
liable for all transponder charges from the start of the rental contract and
is further liable for a $100 replacement fee.
Q. Additional Fees:
At most Priority One locations the renter may incur one or more of the
following charges and fees: (i) an (airport)concession recovery fee or
off-airport access fee; (ii) an (airport) consolidated facility charge;
plus, frequent flyer surcharges, and vehicle license fees which are the
estimated average per day per vehicle portion of our total annual vehicle
taxes, licensing, titling, and registration costs, and other governmental
fees or charges on top of the daily rate and any optional products and
services the renter selects. These charges are calculated either as a
per-day or a per-rental charge. At most Priority One locations the renter
may incur one or more of the following charges and fees: (i) an
(airport)concession recovery fee or off-airport access fee; (ii) an
(airport) consolidated facility charge; plus, frequent flyer surcharges, and
vehicle license fees which are the estimated average per day per vehicle
portion of our total annual vehicle taxes, licensing, titling, and
registration costs, and other governmental fees or charges on top of the
daily rate and any optional products and services the renter selects. These
charges are calculated either as a per-day or a per-rental charge. You may
also incur a $100 fee for failure to follow stated return policies on the
vehicle, example: Failing to use a transponder to enter garage, parking the
car in a location and not informing us where, etc.
2. LIABILITY, INSURANCE AND
OPTIONAL PROTECTION PACKAGE
A. Loss or Damage to the Priority
One Vehicle: The renter and any
additional drivers are absolutely liable for any loss or damage to the
rental vehicle, even if someone else caused it or the cause is unknown,
whether due to theft, fire, hail, flood, collision, vandalism, or any other
cause, subject to limitations imposed by the law where the vehicle is
rented. This liability will not exceed the full value of the vehicle, plus:
-
Actual towing and storage charges;
-
Loss of use;
-
Diminution in value, regardless of whether the vehicle
is repaired or not;
-
All rental charges through the date you report the
incident if not returnable or the return date, whichever is later;
-
Any out-of-pocket expenses incurred by us as a result of
the loss or damage to the vehicle;
-
A reasonable administrative fee; and
-
Pro-rata license plate fees, all as allowed by law.
B. Third Party Liability Claims:
Unless otherwise required by applicable law, a renter and/or any additional
authorized driver (and the respective insurance company of each) is
primarily responsible for all third party claims of personal injury,
including death, and property damage caused or arising from the use and
operation of the Priority One vehicle during the rental. (To the extent
Priority One is required to provide coverage, in spite of the terms of the
rental agreement, it shall only be in an amount necessary to satisfy the
minimum financial responsibility limits required by applicable law.)
C. Uninsured and Underinsured
Motorist Coverage: Where
permitted by law, Priority One does not provide uninsured and underinsured
motorist coverage. In those states or provinces where Priority One
must provide such coverage Priority
One will only provide such coverage up to the minimum limits required by
law.
Special Note on Smoking:
Vehicles that have been found to be smoked in will incur a $500 mandatory
cleaning fee.
Special Note on
Condition of Vehicle: Vehicle must be returned to us in the condition with
which it was received. In some cases, a vehicle that is returned excessively
dirty, at our sole discretion, may incur a $50 cleaning fee to cover our
additional time and expenses in preparing the vehicle for it’s next renter.
D. Optional Protection Package:
Not Available.
1. Loss Damage Waiver ("LDW"):
Not Available.
2. Personal Protection Plan
("PPP"): Not Available.
